At TOURCart Cochin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel services.

1. Information We Collect

We may collect the following types of information when you interact with our website or contact us:

1. Personal Information: Name, phone number, email address, and other contact details you provide.
2. Travel Information: Travel dates, pickup and drop-off locations, destinations, number of passengers, hotel preferences, and tour requirements.
3. Booking Information: Details relating to vehicle reservations, hotel bookings, tour packages, and other travel arrangements.
4. Technical Information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.

We collect only the information reasonably necessary to respond to enquiries and provide our services.

2. How We Use Your Information

TOURCart Cochin may use your information to:

- Respond to enquiries and provide customer support.
- Process and manage travel bookings and reservations.
- Arrange vehicle rentals, airport transfers, hotel stays, and tour packages.
- Communicate booking confirmations, updates, and service-related information.
- Improve our website, services, and customer experience.
- Prevent fraudulent activity and comply with applicable legal obligations.

We do not sell your personal information to third parties.

3. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, phone, email, or website contact forms, we may use the information you provide to respond to your enquiry and coordinate your travel arrangements.

Communications through third-party platforms are also subject to the privacy policies and terms of those platforms. Please avoid sharing unnecessary sensitive personal information through messaging services.

4. Sharing of Information

We may share relevant information with trusted third parties when necessary to provide the services you request, including:

- Hotels and accommodation providers.
- Vehicle owners, drivers, and transportation partners.
- Airlines, tour operators, and other travel service providers.
- Website hosting, technical support, and communication service providers.
- Government authorities or other parties when required by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own privacy policies and applicable obligations.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and enhance website performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

If we use analytics, advertising, or other tracking tools, additional information about those tools may be provided through our website or cookie notice, where applicable.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website or electronic transmission method can be guaranteed to be completely secure. We encourage users to exercise caution when sharing personal information online.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, manage bookings, resolve disputes, maintain appropriate business records, and meet applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, where appropriate and legally permitted.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise questions or concerns about how your information is handled.

To exercise these rights, please contact us using the details provided on our website. We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to external websites or services. TOURCart Cochin is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are not specifically directed at children. We do not knowingly collect children's personal information unnecessarily. Where information relating to a child is required for a travel booking, it should be provided by a parent, guardian, or another person legally authorised to do so.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. Any updates will be published on this page along with the revised date.

We encourage visitors to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact TOURCart Cochin through the contact information available on our website.

We will make reasonable efforts to address your concerns in accordance with applicable law.